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I told you I would update you on the cell phone company

Last night we called again and this time the lady on the other side was quite helpful. She was appalled when we told her the story of how the other lady treated us. She was even more appalled when she heard that the other lady asked ME if I was on the line when the offer was made. (Just a side note, but I am ashamed to say that if I could have crawled through the phone line yesterday I would have.) Though we are still not certain of our future with U.S. Cellular, we did get satisfaction last night.

When we called, it was with the thought of discontinuing in mind. The lady last night was very helpful and (can you believe it) did not accuse Laura of making up a story. She was kind and all I can say is that we did not end the conversation with us leaving U.S. Cellular. Still, when I think of how we were treated by someone that is supposed to be a professional at her job, I want to call the main company and lodge a formal complaint. They have already done it, but I want to know that no one else gets treated the way we got treated yesterday. Having said that, I am glad I got satisfaction.

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