Skip to main content

I told you I would update you on the cell phone company

Last night we called again and this time the lady on the other side was quite helpful. She was appalled when we told her the story of how the other lady treated us. She was even more appalled when she heard that the other lady asked ME if I was on the line when the offer was made. (Just a side note, but I am ashamed to say that if I could have crawled through the phone line yesterday I would have.) Though we are still not certain of our future with U.S. Cellular, we did get satisfaction last night.

When we called, it was with the thought of discontinuing in mind. The lady last night was very helpful and (can you believe it) did not accuse Laura of making up a story. She was kind and all I can say is that we did not end the conversation with us leaving U.S. Cellular. Still, when I think of how we were treated by someone that is supposed to be a professional at her job, I want to call the main company and lodge a formal complaint. They have already done it, but I want to know that no one else gets treated the way we got treated yesterday. Having said that, I am glad I got satisfaction.

Comments

Popular posts from this blog

It's been a long time...but here I am back in Stratford

It has been nearly 6 years since I have updated this blog; my apologies. For those that had been following for some time, since I last posted: I stepped down as Senior Pastor at New Covenant church in Knoxville, I moved to Ankeny, Iowa, started a new ministry with St. Croix hospice as Chaplain. I was chaplain with St. Croix for about 4 1/2 years, then in 2020 I moved back to Stratford to pastor First Baptist church. It was a big change going from chaplain work back to the pastorate.  I must confess, when I first came (back) to Stratford I was ready to pastor again! I love preaching; I love the ministry of being a pastor, and I love interacting with people long-term. (Being a chaplain is great, but you only interact with a family for a week or so, for some a little longer, but there was a constant upheaval of people and it was exhausting at times...) But, one thing that I have noticed since my stroke is that I get my feeling hurt easily. For instance, people leave the church all the tim

A stroke survivor's memory is tricky sometimes...

Tomorrow I will preach the funeral for a dear friend of mine. He was the definition of a selfless person. I truly appreciated all that he did, but, when I was meeting with the family on Wednesday a memory came to me suddenly and I was suddenly overcome with emotion. Let me back up a little bit: After my stroke in December, 2008 my license was revoked for obvious reasons and it took me some time and practice before I was able to drive again. I finally got my license back in February, 2009. But, shortly after I got my license back the reality of the severity of my stroke became evident: my stroke had seriously impacted the PONS area of my brain stem, and therefore, a lot of my nerves were negatively impacted. One of the nerves that was damaged was the nerve that controls my eye movements; my left eye would would twitch, at times almost uncontrollably, and that made it really difficult to drive, particularly at night. That brings me to the memory that left me so emotional. Fast forwar

What my stroke has taken from me...

I was sitting in Knoxville, outside of the Knoxville Dance Academy, waiting for my girls to finish up with their dance classes when I had just a little bit of time to reflect on the last 7+ years since me stroke and all that has happened in my life. My stroke has taken my ability to play basketball as well as I used to (which was not very good...) My stroke has taken my ability to play football as well as I used to (see the above statement...) My stroke has taken much of my energy to be able continue as full time Senior pastor, My stroke has made me take medicine to control eye movements, My stroke has made me start taking medicine at night to help me sleep, My stroke has made me much more of an emotional wreck than I ever was before, My stroke has made it so I laugh, nearly uncontrollably, at the wrong moments, My stroke has made me lose the ability to answer people appropriately at time, My stroke has made me nearly choke on water or tea because of swallowing problems, My