Let me tell you something, some people have no idea what others are going through. The lady on the other end of the telephone had the audacity to ask me if I "was on the phone when the man promised my wife 500 goodwill minutes". Now, keep in mind that this was after she was told that my wife was in the hospital waiting room and I was in recovery from a stroke. My wife, in the middle of the worst tragedy in my family to date, is told by a customer service agent at the company that she would be given 500 goodwill minutes to get her through this mess, then she opens the bill and finds out that the 500 minutes are not there. Then she calls to say that the 500 minutes are missing and finds out from Miss. Knowitall that U.S. Cellular cannot give 500 minutes to a non-authorized user.
Then I got on the phone. I tried talking to her and reasoning with her, but there was no reasoning. She was sure that no one had promised any goodwill minutes on the bill. Keep in mind that my wife has it written down, but she was sure. I will tell you this, we will call back and if U.S. Cellular does not keep its end of the bargain, then we will be looking for a new carrier. The principle is not about the bill, the principle is about someone promising something and then not carrying through. Imagine, telling my wife that she was just upset, she must not have heard anything about Goodwill minutes. Laura had a social worker tell her that she has never known a cell company to give a client such a hard time. Believe me, if I did not experience it, I would not believe it, either. If I get satisfaction, I will let eveyone know.
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